HR Support Center
Our HR Pros
Unparalleled Experience. Outstanding Results.
Put the Expertise of Our HR Pros to Work for You
Our team of certified HR Pros does more than simply answer calls. They’re industry-leading consultants for your organization — advising on workplace best practices, helping manage HR crises, conducting live trainings, and producing exclusive HR tools and resources. They make it easy for you to manage your HR compliance and employee relations needs, and they stay ahead of the latest HR issues and trends. It’s a level of expertise you can’t find anywhere else.
How Many HR Pros Do You Have?
There are over 20 people on our HR team, including both certified HR professionals and HR support personnel who assist with scheduling, research, and administration.
Are the HR Pros Certified?
All of our HR Pros are certified by the Human Resources Certification Institute and /or SHRM. We have PHR, SPHR, GPHR, SHRM-CP, and SHRM-SCP certifed professionals. In addition, several of our HR Pros have other advanced degrees, including MBAs and JDs.
Where Do Your HR Professionals Get Their Information?
Our team uses a variety of sources to answer questions, including state and federal laws, our internal knowledge database, the HR Support Center, peer-reviewed sources, state and federal agencies, industry conferences and trainings, and their own independent research. Plus, they frequently collaborate on individual issues and questions to make sure they’re giving the best advice possible.
How Are the HR Pros Selected?
We have a unique and rigorous hiring process. Hiring based solely on credentials is easy, but we also look for a sense of empathy, the ability to work under pressure, an interest in or experience teaching, the ability to reduce complex ideas to plain language, and a pragmatic approach to HR. We also put each new HR Pro through a 90-day review process (regardless of certification or experience), during which their responses are peer-reviewed and approved.
Do the HR Pros Answer Questions Directly?
Our HR Pros answer the questions we receive. More importantly, we don’t simply copy and paste an answer we found on a state agency’s website or in a legal database. We take pride in putting our responses into concrete, actionable terms, and in helping you understand the reason for the answer. Our HR Pros also publish articles, develop and deliver trainings, and speak at industry conferences. We believe this mix of work is crucial to staying up-to-date on compliance requirements, best practices, and the needs of our clients.
Industry-Leading HR Solutions
Best-in-Class Value
Companies aren’t one-size-fits-all, and neither are their HR needs. That’s why we offer a variety of HR plans — for every business size and budget.
HR Support Center
A comprehensive suite of online tools and resources to help you manage your HR compliance and employee relationship issues.
Policy Library
Job Descriptions
HR Forms, Checklists & Documents
Law Alerts
Employee Handbook Tools
HR Self-Audits
HRCast
Q&A Stream
Articles
HR Advisor Newsletter
Trading On-Demand
Quick Guides
Benefits Tool and Library
Resources Center
Weekly Snapshot
HRProMobile
HR On-Demand
Unlimited access to our team of certified HR Pros who will answer your questions and create custom handbooks, letters, forms, and job descriptions for you.
Policy Library
Job Descriptions
HR Forms, Checklists & Documents
Law Alerts
Employee Handbook Tools
HR Self-Audits
HRCast
Q&A Stream
Articles
HR Advisor Newsletter
Trading On-Demand
Quick Guides
Benefits Tool and Library
Resources Center
Weekly Snapshot
HRProMobile
HR Concierge
Unlimited Ask the Pro
Document Customization
Custom Handbook Development
Ticket Tracker
Live Sexual Harassment Prevention Training
HR Complete
A dedicated HR Pro who gets to know your business, builds an HR action plan for you, works step-by-step with you to implement it, and is available anytime an HR issue arises.
Policy Library
Job Descriptions
HR Forms, Checklists & Documents
Law Alerts
Employee Handbook Tools
HR Self-Audits
HRCast
Q&A Stream
Articles
HR Advisor Newsletter
Trading On-Demand
Quick Guides
Benefits Tool and Library
Resources Center
Weekly Snapshot
HRProMobile
HR Concierge
Unlimited Ask the Pro
Document Customization
Custom Handbook Development
Ticket Tracker
Live Sexual Harassment Prevention Training
Dedicated HR Pro
In-Depth HR Audit
Customized HR Action Plan
Ongoing HR Pro Consultations
Long-term HR Strategy Plan
HR Navigator